Limited Product Warranty
Duration of Hardware Warranty
All Sinocan products have a standard two-years warranty.
Except for specific description, the warranty covers all hardware parts configured by the manufacturer.
Period of Warranty
Warranties begin on the first day of the month following the day the product is shipped.
If a RMA is required during the warranty period, Customers will not be charged a hardware repairing fee. Customers shall be financially responsible for all transportation expenses, connected with the delivery of the replaced and, or, fixed parts of the product.
If a defect exists, at its sole discretion Sinocan will (1) repair the product at no charge, using new or refurbished replacement parts or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product assumes the remaining warranty period of the original product or 360 days, whichever provides longer coverage for Customer. When a product or part is exchanged, any replacement item becomes customer’s property and the replaced item becomes Sinocan’s property. Warranty service will generally be provided by a Sinocan Authorized Service Provider.
This Sinocan Limited Hardware Warranty applies only to hardware products manufactured by or for Sinocan.
Sinocan and its Authorized Service Providers are not liable for any damage to or loss of any programs, data, or other information stored on any media, or any non-Sinocan product or part not covered by this warranty. Recovery and reinstallation of system and application software and user data are not covered under this Sinocan Limited Hardware Warranty.
This warranty does not apply: (1) to damage caused by accident, abuse, misuse, misapplication, or non-Sinocan products, (2) to damage caused by service (including upgrades and expansions) performed by anyone who is not an Sinocan Authorized Service Provider, (3) to a product or a part that has been modified without the written permission of Sinocan, (4) to a product or part which is consumable or expendable, (5) to a product or part that Customer did not purchase from an Authorized Sinocan Reseller, (6) to a product or part for which Customer cannot provide a local warranty card (7) if any Sinocan serial number has been removed or defaced，the sealed parts has been altered, broken or opened.
Claims on quality of the goods can be directed to Sinocan within the limits of the above mentioned warranty period, but not later than 30 days after its expiration, assumed that the defect was found during the warranty period.
Out-warranty service and any other kinds of service of the product, rendering of information and other kinds of services can be made by Sinocan on the basis of additional agreements
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. SINOCAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF SINOCAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO SINOCAN RESELLER, AGENT, OR EMPLOYEE IS AUTHOURIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.
SINOCAN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH SINOCAN PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. SINOCAN SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.
FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH CONSUMER PROTECTION LAWS AND REGULATIONS MAY BE LIMITED, THE LIABILITY OF SINOCAN IS LIMITED, AT THE SOLE OPTION OF SINOCAN, TO REPLACEMENT OR REPAIR OF SINOCAN PRODUCTS OR SUPPLY OF THE REPAIR SERVICE AGAIN.
Dead on Arrival (DOA)
Any product with hardware found to be nonfunctional (unable to power up, load OS, and perform standard functionality) within 30 days of shipment shall be deemed Dead on Arrival (DOA).
DOA products must be shipped out to Sinocan by customer within 5 business days after a DOA is confirm by Sinocan. DOA products will be advancely replaced and shipped within 5 business days after Sinocan received the ship-out notice from the customer at no cost to the customer. To initiate a DOA replacement, Contact Technical Support to setup a RMA.
To initiate a RMA, Contact Technical Support.
A Technical Support Engineer will work with you to troubleshoot the issue and verify if a hardware repair or replacement is necessary.
If a RMA is deemed necessary, the Support Engineer will collect the following Customer information and forward to the RMA Department for processing:
- Company Name
- Shipping Address
- Contact Name
- Contact Phone Number
- Problem Description
- Product Model Number
- Product Serial Number
The RMA Department will email the Customer the RMA Number and instructions on returning the defective product.
Estimated Delivery Times of Replacement Products
Within five business days after receiving defected parts, Sinocan will send out the replaced part to the address assigned by the clients.
Returning Products to Sinocan
All material returned to Sinocan must be accompanied with a RMA number. Sinocan reserves the right to refuse shipments that do not include the RMA number. Refused shipments will be returned to the shipper via collect freight.
When returning products to Sinocan, include a description of the hardware failure along with any special shipping instructions for the replacement unit.
Return defective products to:
Sinocan International Technologies Co. Ltd.
4F, Building A8, Peking University Founder Science Park, Bao'an, Shenzhen, China
Replacement units are warranted for 360 days or until the end of the original product warranty or contract service term, whichever comes later.
Service Web Site：www.sinocan.com.cn
Toll Free Number：86-400-660-0060
Customer Service Email：email@example.com